TERMS OF SERVICE

Last Updated: September 2026

Welcome to LYRE PERFUMES. These Terms of Service govern your use of our website, lyre.pk, and your purchase of products from LYRE PERFUMES.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About LYRE PERFUMES

LYRE PERFUMES is an online fragrance brand offering perfumes and related fragrance products to customers in Pakistan.

Our website allows customers to browse our products, view product information, and place orders online.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

• Product colors and packaging may appear slightly different depending on your device or screen.

• Packaging, labels, or presentation may occasionally change without prior notice.

• Fragrance perception can vary from person to person.

• Fragrance preferences are subjective, and not liking a fragrance does not constitute a product defect.

We reserve the right to correct errors or update product information when necessary.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative, wait for restocking, or cancel the affected order.

If an order is cancelled because the product is unavailable, any applicable payment already made for that product will be handled according to the applicable refund process.

4. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

LYRE PERFUMES reserves the right to:

• Change product prices at any time.

• Introduce or end promotional offers.

• Correct pricing errors.

• Change discounts or promotional terms without prior notice.

A price change will not affect an order that has already been confirmed, except where the displayed price was clearly the result of an obvious error.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order is subject to confirmation and availability.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of:

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorized activity.

• Product availability issues.

• Repeated refused or returned orders.

• Pricing or website errors.

• Other circumstances that prevent us from fulfilling the order.

If we cancel an order that has already been paid for, the applicable amount will be refunded according to our refund process.

6. Cash on Delivery (COD)

LYRE PERFUMES may offer Cash on Delivery (COD) for eligible orders within Pakistan.

For COD orders:

• Customers are expected to provide a valid name, phone number, and delivery address.

• Customers should remain available to receive the order.

• Repeated refusal or intentional non-acceptance of orders may result in restrictions on future COD orders.

Additional verification may be requested for certain orders before dispatch.

7. Order Cancellation

If you wish to cancel an order, please contact LYRE PERFUMES as soon as possible.

Cancellation requests may not be accepted once an order has already been dispatched.

Once an order has been dispatched, it will be subject to our Return & Exchange Policy.

8. Delivery

LYRE PERFUMES delivers orders within Pakistan through available courier and delivery services.

Delivery times may vary depending on:

• Customer location.

• Courier operations.

• Weather conditions.

• Road conditions.

• Public holidays.

• Unforeseen circumstances.

LYRE PERFUMES is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

9. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy.

Customers should review that policy before placing an order.

Return or exchange requests must generally be submitted within 7 days of receiving the order.

For complete eligibility requirements and procedures, please refer to our Return & Exchange Policy.

10. Customer Responsibility

When placing an order, you agree to provide accurate and complete information.

You are responsible for:

• Providing the correct delivery address.

• Providing an active phone number.

• Providing accurate order information.

• Being available to receive your order.

• Checking your order upon delivery.

LYRE PERFUMES is not responsible for delivery problems resulting from incorrect information provided by the customer.

11. Proper Use of Products

Our perfumes are intended for external fragrance use only.

Customers should use fragrance products according to normal and appropriate usage practices.

Avoid contact with the eyes and other sensitive areas. If irritation occurs, discontinue use.

Customers should review product ingredients where relevant and consider their own sensitivities or allergies before use.

LYRE PERFUMES is not responsible for reactions resulting from individual sensitivities, allergies, or improper use of a product.

12. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation of the website.

• Use the website for fraudulent purposes.

• Copy or reproduce website content without permission.

• Upload malicious software or harmful material.

• Use our website to violate applicable laws or regulations.

We reserve the right to restrict or terminate access to the website where necessary.

13. Intellectual Property

All content appearing on the LYRE PERFUMES website, including but not limited to:

• Brand name and logo.

• Product names.

• Product descriptions.

• Images and photographs.

• Graphics.

• Website design.

• Written content.

• Marketing materials.

is owned by or used by LYRE PERFUMES with appropriate rights and may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

LYRE, LYRE PERFUMES, and associated brand materials are part of our brand identity.

14. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, hosting providers, analytics services, or other technology providers.

These third-party services may have their own terms and policies.

LYRE PERFUMES is not responsible for the independent policies, systems, or actions of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, LYRE PERFUMES will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including delivery delays, courier disruptions, website interruptions, technical problems, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

16. Changes to These Terms

LYRE PERFUMES reserves the right to update or modify these Terms of Service when necessary.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of our website will be subject to the applicable legal and judicial framework of Pakistan.

18. Contact Us

If you have questions regarding these Terms of Service, please contact us:

LYRE PERFUMES
Website: lyre.pk
WhatsApp: 03109098925
Email: lyreperfume@gmail.com
Support Hours: 10:00 AM – 10:00 PM, All Days

We aim to respond to customer inquiries within 1–2 hours during support hours.

LYRE PERFUMES — THE ART OF FRAGRANCES