Shipping policy

SHIPPING POLICY

Last Updated: September 2026

At LYRE PERFUMES, we aim to make your shopping experience simple and reliable. We offer delivery across Pakistan and work with trusted courier partners to get your order to you safely.

1. Shipping Coverage

LYRE PERFUMES currently delivers orders across Pakistan.

We aim to deliver to major cities as well as other serviceable areas covered by our courier partners.

2. Shipping Charges

Free shipping is available across Pakistan on LYRE PERFUMES orders.

There are no standard delivery charges added to eligible orders at checkout.

If any special delivery charge applies to a particular location or order, it will be communicated to the customer before dispatch.

3. Order Processing

Orders are normally processed and prepared for dispatch after order confirmation.

We aim to process orders as quickly as possible. Processing time may vary depending on order volume, product availability, weekends, public holidays, weather, and other circumstances.

If additional verification is required for an order, dispatch may be delayed until the order is confirmed.

4. Delivery Time

Estimated delivery time may vary depending on the customer's location and courier operations.

Most orders are expected to arrive within approximately 2–5 working days after dispatch.

Remote areas may require additional delivery time.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Weather conditions.

  • Road closures or blockages.

  • Public holidays.

  • Courier delays.

  • Incorrect or incomplete addresses.

  • Unforeseen circumstances.

  • Other events outside LYRE PERFUMES' reasonable control.

5. Courier Partners

We may use different courier services depending on the destination and availability.

Our delivery partners may include:

  • TCS

  • Leopards Courier

  • PostEx

  • Other courier services selected by LYRE PERFUMES when required.

The courier used for an order may vary.

6. Tracking Information

Where tracking is available, customers may receive their shipment tracking information after the order has been dispatched.

Tracking updates are provided by the relevant courier and may take some time to appear in the courier's system.

If you have not received your tracking information or need assistance with your shipment, you can contact LYRE PERFUMES.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please make sure your:

  • Full name

  • Phone number

  • House/building number

  • Street/area

  • City

  • Any other required address information

is correct.

LYRE PERFUMES is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incorrect or incomplete, the courier may attempt delivery again or return the parcel to LYRE PERFUMES.

If an order is returned because of customer-related reasons, additional delivery charges may apply if the customer requests that the order be dispatched again.

9. Refused or Unaccepted Orders

Customers should not refuse a parcel without a valid reason.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.

If you receive a damaged or incorrect product, please accept the parcel where possible and contact LYRE PERFUMES so that we can assist you according to our Return & Exchange Policy.

10. Damaged Parcels

If your parcel appears damaged when delivered, please contact LYRE PERFUMES as soon as possible.

We may request photos or videos of:

  • The outer packaging.

  • The shipping parcel.

  • The perfume box.

  • The bottle/product.

  • Any visible damage.

Verified damaged products will be handled according to our Return & Exchange Policy.

11. Delivery Delays

LYRE PERFUMES works to dispatch orders promptly, but delivery is handled by third-party courier companies.

We cannot guarantee a specific delivery date or time.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, road blockages, natural events, courier disruptions, public holidays, or other unforeseen circumstances.

12. Order Changes

If you need to change your delivery address or other order information, contact us as soon as possible.

Changes may not be possible once an order has been dispatched.

13. Contact Us

For shipping and delivery questions, please contact:

LYRE PERFUMES
Website: lyre.pk
WhatsApp: 03109098925
Email: lyreperfume@gmail.com
Support Hours: 10:00 AM – 10:00 PM, All Days

We aim to respond to customer inquiries within 1–2 hours during support hours.

LYRE PERFUMES — THE ART OF FRAGRANCES