Shipping policy

Shipping Policy

Effective Date: July 13, 2026

Thank you for shopping with LYRE Perfumes. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Shipping Coverage

LYRE Perfumes currently ships across Pakistan only. At this time, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • During sales, promotions, or high-order periods, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly mentioned on our website or promotional campaigns.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) throughout Pakistan.

Please ensure that someone is available to receive the parcel and make the payment at the time of delivery.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through WhatsApp or another available contact method.

7. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and recipient details are accurate before placing your order.

LYRE Perfumes is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver your order after multiple delivery attempts due to customer unavailability or refusal to accept the parcel, the order may be returned to us.

Customers who repeatedly refuse Cash on Delivery orders without a valid reason may have future COD orders declined or may be required to place prepaid orders.

9. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

To help us process your request, please provide:

  • A complete unboxing video from the moment the parcel is opened.

  • Clear photos or videos showing the issue.

Claims submitted without an unboxing video may not be approved.

10. Delivery Delays

While we work with trusted courier partners, LYRE Perfumes is not responsible for delays caused by:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Political or regional disruptions

  • Courier service delays

  • Other circumstances beyond our reasonable control

11. Contact Us

If you have any questions regarding shipping or your order status, please contact us through our official WhatsApp support.

Thank you for choosing LYRE Perfumes.

LYRE Perfumes
The Art of Fragrances