Refund policy

RETURN & EXCHANGE POLICY

Last Updated: September 2026

At LYRE PERFUMES, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read the following policy carefully before requesting a return or exchange.

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

Requests made after 7 days may not be accepted.

2. Eligible Returns & Exchanges

A product may be eligible for a return or exchange if:

  • You received the wrong product.

  • The perfume bottle or packaging was damaged during delivery.

  • The product has a genuine manufacturing or quality issue.

  • The product is unused and unopened, where applicable.

Opened perfumes:
Opened products are only eligible for return or exchange when there is a genuine issue with the product, such as damage, leakage, manufacturing defect, or an incorrect item being delivered.

Change of mind, personal preference, or simply not liking the fragrance after opening does not qualify for a return or exchange.

3. Non-Returnable Situations

We do not accept returns or exchanges for:

  • Change of mind after purchase.

  • Dislike of the fragrance or its scent.

  • Products that have been used, sprayed, or emptied without a genuine product issue.

  • Products returned after the 7-day return period.

  • Products damaged by the customer after delivery.

  • Products without the original packaging, where the packaging is required to verify the issue.

4. Damaged or Wrong Orders

If your order arrives damaged or incorrect, please contact LYRE PERFUMES as soon as possible.

For damaged or wrong orders:

  • LYRE PERFUMES will cover the return/exchange shipping cost.

  • We may request clear photos or videos of the product, packaging, and shipping parcel to verify the issue.

  • Once the issue is verified, we will arrange an appropriate replacement, exchange, or refund.

5. Return Shipping

For returns or exchanges that are not caused by an error or damage from LYRE, the customer is responsible for the return shipping cost.

LYRE will cover return shipping only when:

  • The wrong product was sent.

  • The product arrived damaged.

  • There is a verified manufacturing or genuine product issue.

6. How to Request a Return or Exchange

To request a return or exchange, contact our customer support within 7 days of receiving your order.

Please provide:

  1. Your order number.

  2. Your name and contact number.

  3. The reason for the return or exchange.

  4. Clear photos/videos showing the issue, if applicable.

Our support team will review your request and provide further instructions.

7. Inspection & Approval

All returned products are subject to inspection.

A return or exchange will only be approved after LYRE PERFUMES verifies that the product meets the requirements of this policy.

If the returned product does not qualify, it may be sent back to the customer at the customer's expense.

8. Refunds

If a refund is approved, the refund will be processed using the applicable payment/refund method available for your order.

Refund processing time may vary depending on the payment method and financial institution.

9. Exchanges

If an exchange is approved, LYRE PERFUMES will arrange the replacement product after the returned item has been received and inspected, where applicable.

If the requested replacement product is unavailable, LYRE may offer an alternative product or refund, depending on the circumstances.

10. Contact Us

For return and exchange requests, please contact:

LYRE PERFUMES
WhatsApp: 03109098925
Email: lyreperfume@gmail.com
Support Hours: 10:00 AM – 10:00 PM, All Days

We aim to respond to customer inquiries within 1–2 hours during support hours.

LYRE PERFUMES — THE ART OF FRAGRANCES