Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

At LYRE Perfumes, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across Pakistan. Payment must be made to the courier at the time of delivery before the parcel is accepted.

2. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received a damaged perfume bottle.

  • You received the wrong product.

  • The product has a manufacturing defect.

To process your request, you must provide:

  • A clear unboxing video showing the parcel being opened.

  • Photos or videos of the damaged product and packaging.

Without an unboxing video, we may be unable to verify damage claims.

3. Products That Cannot Be Returned

For hygiene and quality reasons, returns and exchanges are not accepted if:

  • The perfume box has been opened and the product has been used.

  • The fragrance has been tested or sprayed and you simply do not like the scent.

  • The product has been damaged due to misuse, negligence, or improper handling.

  • The return request is made after 7 days of delivery.

4. Opened Products

If the product has been opened, it is generally not eligible for return.

Exception: If the bottle is damaged or defective upon arrival and this is clearly shown in the unboxing video, LYRE Perfumes will approve a return, replacement, or refund after verification.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using a mutually agreed payment method.

6. Exchanges

If your return qualifies under this policy, you may request an exchange instead of a refund.

Replacement products will be dispatched after the returned item has been received and inspected.

7. Return Shipping Costs

Customers are responsible for the return shipping charges unless LYRE Perfumes determines that the error was caused by us (such as receiving the wrong product).

8. Sale & Promotional Items

Products purchased during sales, promotions, or special discount campaigns are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

9. Fragrance Preference

Fragrance preference is subjective. Returns or exchanges will not be accepted simply because you did not like the scent after opening the product.

10. Pakistan Shipping Only

At this time, LYRE Perfumes ships within Pakistan only. This Return & Refund Policy applies to all orders delivered within Pakistan.

11. Refused COD Orders

Customers who repeatedly refuse Cash on Delivery orders without a valid reason may have future COD orders declined or require advance payment before new orders are accepted.

12. Contact Us

If you have any questions or need to request a return, please contact us through our official WhatsApp support within 7 days of receiving your order.

Thank you for choosing LYRE Perfumes.

LYRE Perfumes
The Art of Fragrances